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These Terms and Conditions apply between the client ("you") and
Great Atlantic Travel or ("us") and relate to the sale of
"Travel Packages", event ticket packages, and other travel
amenities by us to you in connection with the Events ("The
Event").
Confirmation: The confirmation shall be raised
against the Confirmed Travel and Event Packages and we will send
this to you together with the Agreement as signed by you and where
relevant amended, subject to availability, in accordance with your
instructions (the "Confirmation") requesting payment in accordance
with the payment schedule offered.
Deposit: A deposit and additional payments are due
in accordance with the booking form for your package on this
website and is required to secure a package. This should be
forwarded to Great Atlantic at: Great Atlantic Travel, 1065 Laskin
Road, Suite 101, Virginia Beach, VA 23451.Once payment is made for
the booking, it is deemed that you have read and understood the
terms and conditions for the booking.
Additional Payment: The final balance of the
ticket/travel package is due in accordance with the specific event
policies indicated on our website.
The Sales Rate: Subject to any cancellations in
accordance with these Terms and Conditions you agree to pay the
total amount payable as set out in the Confirmation (The "Sales
Rate"). We acknowledge that this amount shall include all
applicable charges and taxes (except airport taxes and airline fuel
surcharges and levies) at the prevailing rate. If priced in foreign
currency, all prices are based on current exchange rates and are
subject to fluctuation.
Payment Arrangements: Your payments to us should
be made to the bank account detailed on your invoice. Payments made
by credit card will incur a service charge that will be added to
each payment.
Late Payment: If any amount due
to us has not been received by the due date and we have still not
received payment from you five (5) days after serving notice
on you requesting such payment, we shall be entitled to; (a) charge
you interest on all amounts outstanding at four percent (4%) above
the prevailing base rate of Bank of America as it may vary from
time to time from the date payment became due until actual payment
is made, (b) refuse to supply any services, and (c) claim for all
reasonable further losses and costs suffered by us as a result of
nonpayment and/or late payment.
Accommodations: The accommodations used in these
packages are based on the room share requested. Hotel categories
used in these packages are based on the national standard in the
country the event takes place. Items such as size, ambiance,
facilities, location, distances from venue and airport are all
taken into account based on availability. Hotels vary from property
to property. Regardless of your arrival or departure times for the
hotel, early check-in or late check-out cannot be offered. You or
your guest may be required by the Hotel upon check-in (arrival) to
guarantee payment of incidental charges with a major credit card or
cash deposit. Requests for rollaway beds, connecting/adjoining
rooms, and smoking/non-smoking preferences, as well as any requests
noted are considered Special Requests. These Special Requests are
not guaranteed by the hotels and will be honored depending upon
availability at check in. Name List must be received no later than
45 days prior to the start of the tour. Any names received or
changed after 30 days prior to tour will be assessed a $50 per
occurrence administrative fee. Passengers must check into the hotel
on the schedule arrival day of the package to avoid being
considered a "no show" by the hotel. If a passenger is a "no show,"
Great Atlantic Travel is not responsible for providing any portions
of the package to the traveler.
Ground Transportation: Transportation is only
included when specifically mentioned in the package inclusions.
Participants will be responsible for any-on board or hand carried
baggage.
Air Transportation: Under government deregulation
of the airlines, airfares may be changed (increased) at anytime
without notice. However, airfares are guaranteed at the time of
ticketing. Full payment is required for ticketing. Any changes in
flight itineraries after issuance of tickets may result in an
increased airfare. Great Atlantic Travel will not be responsible
for any lost or stolen baggage. Participants will be responsible
for any-on board or hand carried baggage. The departure schedule
published in the program or quoted on request, is accurate at the
time of printing or quoting, and no changes in dates, time, or
equipment are anticipated. However, in the unlikely event that it
should become necessary to alter any of the above, Great
Atlantic Travel cannot be held responsible for any changes which
may occur and reserve the right to adjust the price of any travel
arrangements at anytime due to airfare and land arrangement price
increases, currency fluctuations, fuel surcharges, exchange rates
or number of passengers travelling at the same time.
Everything possible will be done to notify the passengers of
accurate flight details. In the event that our agents are unable to
contact you, we suggest that you reconfirm your flights directly
with the airline at least twenty-four (24) hours in advance of your
departure.
Airport taxes: (Departure, Arrival, Security
and government taxes etc.) These are not included in the tour cost
as they are continually changing i.e. Due to exchange rate
fluctuations, adding and deleting of taxes etc. Taxes will be
advised and payable at the time of final payment.
Airline Fuel Surcharges and Levies: These are
not included in the tour cost as they are continually changing. Any
of these charges imposed by the airline will be invoiced to you and
payable at the time of final payment.
Inclusions: Each package includes only those
items specifically mentioned.
Baggage: Each passenger is limited one (1) piece
of check-in luggage in accordance with airline size and weight
regulations and one (1) carry-on bag. Luggage space on motor
coaches is not sufficient for any additional luggage. No single
suitcase may exceed 62 linear inches. Baggage lost or damaged while
property is in the custody of an airline, ship line, train, Bus
Company, or Transfer Company cannot be the responsibility of Great
Atlantic Travel. Baggage insurance is strongly recommended and is
available from our office.
Service Charge and Taxes: The cost of travel
programs include all service charges, and local taxes normally
payable on any service included, with the exception of possible
Transportation Taxes and Customs Security Fees, local airport
taxes, and departure taxes if and where applicable.
VISA for New Zealand: Visitors to New Zealand for
tourism do not require visas for stays of up to 3 months. New
Zealand statuses require two, completely blank, unstamped visa page
for each entry into New Zealand. This page is in addition to the
endorsement/amendment pages at the back of the passport. Travelers
lacking adequate blank pages in the passport may be refused entry
into New Zealand. As a general precaution, all travelers should
have more than one blank VISA page and also advised to carry a copy
of the photo page of the passport and keep it in a separate
location of your passport. Your passport must be valid for at least
three months beyond your intended departure date.
Lost Vouchers/Tickets: Great Atlantic Travel
assumes no liability for lost or stolen travel vouchers or tickets.
However, our staff will assist whenever possible pertaining to lost
documents.
Advisement by Travel Agents: Travel Agents cannot
complete the Booking Form on behalf of their client. Individual
travelers must be fully aware of all Terms and Conditions and that
they fully understand that he/she is subject to said requirements
and policies.
Travel Documents: International travel documents
will be delivered to your mailing address at least 14 days prior to
departure via Federal Express. Under no circumstances will Great
Atlantic Travel release documents without full payment.
Booking Amendments: Should you wish to
change/amend your reservation after deposit has been received,
Great Atlantic Travel will do it's very best to accommodate your
request. An amendment fee of $75 USD per amendment will be levied.
In addition you will be liable for any increased cost for the new
arrangements.
Our Liability to you: In order to supply you with
Ticket/Travel Packages we have contracted with third party
suppliers which we will take reasonable care and skill to ensure
are reputable. Our role after that point is to secure your booking
with the suppliers and although we will try to resolve matters
where the suppliers has not complied with any of its obligations,
we emphasize that we do not have control over the actual services
provided to you by the suppliers. We shall not be liable for any
costs, direct or indirect damage ("Damage") in connection with your
use of the packages. We shall not be liable in the event of gross
negligence of the suppliers. We shall not be liable for any damages
that are untypical and unforeseeable under this Agreement.
Your Liability to us: Although we arrange your
reservation with the suppliers, we cannot be held responsible for
the acts and omissions of you and any of the clients who use the
confirmed services reserved by you. In the event of any claim, cost
or expense arising against us in respect of any such act or
omission (if such claim, cost and expense is not without
foundation), you confirm that you will bear the responsibility for
this, either by settling and paying for such claims, costs or
expenses or, if you dispute any such claim, cost or expense, that
you will be responsible for the costs arising in defending such a
claim including our own reasonable costs (if any).
Assignment: The Terms and Conditions that apply on
each Package are personal to you and you may not assign, transfer,
subcontract or otherwise part with any benefits or obligations
without our prior written consent, provided however that you may
assign or transfer the right to use any number of Ticket/Travel
Packages without our prior written consent. Please note that if you
do allow someone else to use the Packages in accordance with this
Clause then you agree that the Terms and Conditions will apply to
that person also.
Independent Contractors: For the avoidance of any
doubt, you and ourselves shall each be and remain independent
contractors with respect to each other and with respect to all
rights obtained and services performed. Nothing herein shall be
construed to: (a) Constitute you and ourselves as partners, joint
ventures or co-owners; (b) Constitute you or us as the agent,
employee or representative of the other; (c) Empower you or us to
act for, bind or otherwise create or assume any obligations on
behalf of the other.
Event Seating: International
Event Ticket Categories represent the ticket category that
corresponds to the designated seating location for the particular
session at each venue. Categories range from A-D.
Category A is considered to be the best premium seating
option, with Category B being next and then Category C/D.
Categories A, B, and C/D.
Category A is the main section and usually makes up about 50%
of the seating available in the stadium. Category B are the
sections around the 4 corner areas, Category C/D are the sections
on the ends, and the higher rows/sections throughout the venue.
Tickets from any Category guarantee you a seat within that
category.This also applies to tickets for any Category. This is
determined by the venue and official authorities and we do not have
any control over the exact positions in the Categories. We will
however always do our best to get you the best possible seats of
your choice. But we cannot guarantee any particular rows or seat
numbers. Seats are normally delivered in groups. For groups booking
we will do our best to have all your tickets together, however,
this is not guaranteed. In the event that your desired
category/level that you purchased is not available based on
allocations received, the next best seating category will be
provided and you will be compensated for the difference in
price.
Ticket Pricing: Great Atlantic Travel is not the
official box office for any of the events for which we sell
individual tickets. Our selling price and the original price on the
ticket will vary due to premium costs associated with obtaining
tickets in the high-demand marketplace. Prices can often be many
times that of the original face value listed on the ticket. Great
Atlantic Travel acts only as an intermediary arranging delivery for
individual tickets. All tickets are confirmed by contracts.
Buying Tickets: All sales are final - there are no
refunds, or exchanges. Orders are not confirmed until a Great
Atlantic Travel representative has reviewed the order. If there is
a problem, you will be contacted within two (2) business days. We
accept all major credit cards. All prices for US events are in US
Dollars. International events could vary depending on event.
Email Confirmations: When your order is submitted,
an email is sent to your email address. You should receive an email
right away. Often times, our email confirmations are sent to Spam
Filters. Please check your Spam Filters for an email from
greatatlantictravel.com.
Ticket Responsibilities: We are not responsible
for misplaced or stolen tickets. Tickets cannot be replaced if they
are lost or damaged, so avoid exposing them to excessive sunlight
or any other damaging agent. Upon receipt of tickets, you have 24
hours to contact us about any discrepancies about your tickets
and/or seat locations. All times listed on our site are local for
the event. But dates and times are subject to change and should be
verified by the buyer on the week of the event. Great Atlantic
Travel does not own all of the tickets on our site. We work with a
network of suppliers, so we can offer you the largest
selection.
Cancellations, Refund Policy: All payments are
non-refundable on International Ticket/Travel packages for special
events. We are not liable for refunds under the following
circumstances that are beyond our control: event postponement,
rescheduling or time changes due to weather, illness, construction,
or any other abnormal conditions or developments.
Privacy Policy: Information and data collected
here is used exclusively for order fulfillment, in-house research,
and our own site development and marketing efforts. No data or
personal information will ever be sold or traded to any third party
for any reason. When you order from this web site, we collect the
following information: your name, telephone numbers, billing
information (credit card number, expiration date, 3 or 4 digit
security code and billing address) and products purchased. We use
the information we collect from you to process your order.
Financial information that is collected is used to bill the user
for products and services.
Notices: All notices, demands, requests or other
communications shall be in writing and shall be mailed first class
or transmitted by hand delivery or fax addressed as follows: (a) If
intended for us address to Great Atlantic Travel at 1065 Laskin
Road, Virginia Beach, VA 23451, USA. Fax number +01 757-425-8950;
(b) if intended for you, at the address provided by you and given
on your invoice or to such other address as may be designated by
you in writing to us. Such notices, demands or other communications
shall be deemed given upon receipt. In the case of transmission by
fax, confirmation of the transmission must be made by mailing the
original notice demand or communication not later than the business
day following the transmission.
Website Pricing: We strive to provide accurate
information and pricing, but pricing or typographical errors may
occur. In the event that an item is listed at an incorrect price or
with incorrect information due to an error in pricing or product
information, we shall have the right, at our sole discretion, to
refuse or cancel any orders placed for that item. In the event that
an item is mispriced, we may, at our discretion, either contact you
for instructions or cancel your order and notify you of such
cancellations. Prices and availability are subject to change
without notice.
Severability: If any provision or portion of any
provision is held to be unenforceable or invalid by a court of
competent jurisdiction, the validity and enforceability of the
enforceable portion of any such provisions shall not be affected by
this.
Binding Agreement: Both you and we intend to rely
upon the written terms set out here in the Terms and Conditions and
in the Confirmation. If either party requires any changes which are
agreed by the other, both parties should make sure to ask that
these be put in writing. Both parties acknowledge that this is a
legally binding document.
Resolution of Complaints: If you encounter a
problem in relation to the services being supplied you should
immediately inform the Hotel or supplier and also our own
representative who will do what they can to resolve matters to your
satisfaction. If the difficulty is not resolved at the time to your
satisfaction you must try to ensure that you contact us in writing
no later than twenty eight (28) days after your return at the
address provided to you. If you fail to advise us and/or the
supplier promptly about such difficulties this may affect our
ability to properly look into and resolve this matter for
you.
Force Majeure: The performance of this Agreement
by either party is subject to acts of God, war, government action
or decree, disaster, strikes (other than strikes by our staff),
riot or civil disorder, acts of terrorism, curtailment of
transportation (to the extent such curtailment was beyond our
reasonable control), inclement weather, the postponement or
cancellation of the Event, or its being relocated to another venue
or any other emergencies beyond the affected party's control making
it illegal or impossible to provide services. In the event that
performance of this Agreement is not possible by reason of Force
Majeure, neither party shall be deemed to be in breach of the terms
of this Agreement and neither party shall then be obligated in any
manner to the other with respect to such performance. Compensation
will not be payable by either. To the extent we recover monies from
the Hotels and other service providers we will refund such monies
to you and we will use our reasonable efforts to obtain such
recovery.
Cancellation: All cancellations must be in
writing. Services included in this package and not used are
non-refundable. No refunds will be made for unused hotel
accommodations, transportation, meals not taken nor any other
services not used due to flight delays, schedule changes or for any
other reason.
Travel
Insurance: Travel insurance providing medical,
accident, baggage and cancellation protection is strongly
recommended.
Responsibility: Great Atlantic Travel and Tour
(hereinafter shall be called "the Company" is acting as an
independent intermediary for suppliers in selling services, or in
accepting reservations or booking for services which are not
directly supplied by this company such as hotel accommodations,
ground transportation, meals, tours, event tickets and cruises.
This company, therefore, shall not be responsible for breach of
contract or any actions or omissions on the part of such suppliers,
which result in any loss, damage, delay or injury to you or your
travel companions or group members. The Company is not responsible
for any personal injury, property damage, or other loss of services
you may suffer or incur from the acts or failure to act on the part
of any service provider. All ticket coupons and orders are
furnished and issued subject in all respects to the forgoing and to
any and all terms and conditions under which the transportation and
other service and accommodation provided thereby are offered or
supplied. The Company accepts no responsibility for losses or
expenses due to delay or changes in schedules, sickness, weather,
strikes, war, quarantine, or other causes. All such losses or
expenses will be borne by the passengers. Baggage is "at owner's
risk" throughout the tour unless insured. Small articles (coats,
cameras, umbrellas, etc) are entirely in the care of the
passengers. The right is reserved to decline to accept or to return
any person as a member of any tour and to cancel or alter the tour.
Schedules mentioned/published and rates quoted are in
effect at time of printing (1/01/10) and are subject to change
without notice having regards to unforeseen circumstances, foreign
exchange fluctuations and variations in airline operating costs
including but not limited to say an escalation of fuel
prices. Unused services cannot be refunded or exchanged.
The Company reserves the right to cancel and/or modify the
itineraries where circumstances require and may substitute hotels
or other services where necessary. Airline liability for
passenger's baggage is limited by tariffs. The Client, by engaging
the company and making deposit and/or full payment for the package
arrangement specified, acknowledges the position of the company as
stipulated by the foregoing and agrees to hold the company
blameless in making the arrangements on his behalf, and further
agrees that restitution of damages, if any are claimed, shall be
sought directly from the suppliers. In circumstances where
liability of Great Atlantic cannot be excluded, such liability is
limited to the value of the purchased item that is in dispute. As
indicated above, rates are subject to changes without notice. Tours
and event tickets are subject to availability. Payment of deposit
or full payment shall constitute consent of all provisions stated
herein, which are part which are part of this offer. Great Atlantic
Travel is a DBA of Great Atlantic Travel and Tours Inc., a Virginia
Corporation.
Passenger Travel Protection Program
(Cancellation, Baggage, and Accident Insurance): We
strongly recommend that you take insurance to cover your
investment; In case of forced cancellation loss or damage of
luggage, personal injury, accident or illness, none of which Great
Atlantic Travel can be liable for. The Company offers a Passenger
Travel Protection Program for you. The cost per person is based on
the total price of your trip per person.
Applicable Law: The Agreement shall be governed by
and interpreted in accordance with the laws of the Commonwealth of
Virginia, United States of America. All disputes arising out of The
Agreement, including the validity thereof, shall be resolved by the
ordinary courts in the Commonwealth of Virginia, United States of
America.
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